Gkn.OnDemand.Library.LibraryException: Import job failed Import job failed while opening UPK tool

Import job failed while opening UPK tool [ID 734329.1]

In this Document
  Symptoms
  Cause
  Solution

Applies to:

Oracle User Productivity Kit - Version: 3.0 to 3.5
This problem can occur on any platform.

Symptoms

After an single or multi user UPK Installation, while trying to open the UPK tool the following error occurs.

Import Job failed
Gkn.OnDemand.Library.LibraryException: Import job failed at
Gkn.OnDemand.Library.LibraryLoader.importJob_JobProgress(Object
sender, JobProgressEventArgs e) in
E:\BUILDROOT\Builds\Branches\Exton\tfs\Core_DotNet\LibraryComponent\LibraryLoader\LibraryLoader.cs:line 606

Cause

The error happens if there is a previous version of UPK already existing and installation of another version of UPK is done without clearing all required files from client.

Solution

Refer following steps to ensure proper uninstallation of previous version of UPK
 1. Uninstall the previous version of UPK from window client machine using Add/Remove Programs. 
 2. Navigate to the folder where the developer was installed and delete any remaining file/folders
    (C:\Program Files\User Productivity Kit\UPK Developer 31Single User)
 3. Delete this folder: C:\Documents and Settings\{your name}\Local Settings\Application Data\UPDev2   (multiuser installation client ) /SUPDev2 (single user installation).
 4. Now reinstall the new version of UPK which you have downloaded from http://edelivery.oracle.com.